DYNAMIC LEADERSHIP SERIES

Build morale and employee effectiveness in your organization by developing managers' and supervisors' abilities to lead, counsel, and coach employees. Help your key people learn the secrets of effective leaders: how they communicate effectively with their team, and how they get things done through others. This series provides creative ideas and practical strategies that WORK.

These workshops which enhance managers' leadership skills can be presented as stand-alones or as a series.

Who should attend: Supervisors, managers, and prospective supervisors and managers.
Time: 3½ to 4 hours for each workshop

The secrets of effective leaders
Learn how charismatic leaders build successful working relationships with their teams, communicate with their teams, and how they use effective motivation to get things done through others. We'll show you the keys to success to follow.

The power of recognition
Build a team of involved, motivated workers by expressing appreciation the RIGHT way. Become more comfortable with delivering positive feedback.

Establishing expectations
Frequently employees do not meet performance expectations because they never clearly understood what was expected of them in the first place! New employees---and existing employees undertaking new assignments or tasks-need a clear definition of what is expected if they are to produce desired results. Participants learn how to set goals and expectations, establish measurements, and clearly communicate these to employees.

Coaching for success
Pinpoints the factors that make or break training success when teaching job skills to new employees or coaching current employees to improve skills. Participants will put these principles into practice during the workshop, teaching a skill of their choice.

Providing effective feedback
Become a more effective mentor by learning how to participate in constructive interpersonal dialogues essential for effective performance appraisals and conducting day-to-day coaching sessions. Participants will learn to structure feedback in behavioral terms, and how to gain more acceptance from the employee receiving the feedback.

Conducting Performance improvement discussions (pre-requisite: Providing effective feedback) Problem performers present a dual challenge: how to simultaneously coach the employee for improved results, while preparing legal documentation necessary if performance does not improve. This workshop will give you tools to do both. It focuses on how to conduct a true two-way discussion to get real buy-in from your problem employee, while documenting the sessions.

Dealing with emotional reactions Learn strategies for dealing with common emotional behavior, including anger, defensiveness, tears, hurt feelings, detachment.

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Your Bilingual Human Resources Consultants in the Phoenix Arizona metro area